Terms & Conditions

Welcome to BeautyHeaven.com. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our website.

1. Introduction

Welcome to BeautyHeaven.com, your trusted destination for beauty, cosmetic, and personal care products. These Terms & Conditions outline the rules and regulations for the use of our website, services, and products. By accessing this website, we assume you accept these terms in full. Do not continue to use BeautyHeaven.com if you do not agree with all the terms and conditions stated on this page.

BeautyHeaven.com is operated from:

Business Address:
Kalika Khali, PO: Mathchandipur,
District: Purba Medinipur,
West Bengal – 721659, India

Phone Number: 9091555637
GST Number: 19BQVPK1023K1ZH

These terms apply to all visitors, users, customers, vendors, and others who access or use our services.

2. Eligibility to Use

By using this website, you confirm that:

  • You are at least 18 years of age or using the website under parental supervision.

  • You are legally capable of entering into binding contracts.

  • The information provided by you during registration or checkout is accurate and complete.

BeautyHeaven.com reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

3. Products & Services

BeautyHeaven.com offers beauty, cosmetic, skincare, wellness, and personal care products for sale online. We make every effort to display product descriptions, images, prices, and availability accurately. However:

  • Product colors may vary slightly depending on screen settings.

  • Packaging may differ from displayed images.

  • Availability of products may change without notice.

  • Certain products may have limited quantities.

We reserve the right to discontinue or modify any product without prior notice.

4. Pricing Policy

All prices displayed on BeautyHeaven.com are in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

We reserve the right to:

  • Change product prices without prior notice.

  • Correct pricing errors or inaccuracies.

  • Cancel orders arising from incorrect pricing information.

In the event of a pricing error, we may contact you for confirmation before processing the order or cancel the order and issue a refund if payment has already been made.

5. Order Acceptance & Cancellation

Once you place an order on BeautyHeaven.com, you will receive an order confirmation through email, SMS, or phone call. This confirmation does not guarantee acceptance of your order.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product unavailability

  • Errors in product information or pricing

  • Suspected fraudulent activity

  • Incomplete customer information

  • Violation of these Terms & Conditions

If your order is cancelled after payment, the applicable refund amount will be processed to your original payment method within a reasonable timeframe.

6. Shipping & Delivery

BeautyHeaven.com aims to deliver products within the estimated delivery timeline mentioned during checkout. However, delivery times may vary due to:

  • Weather conditions

  • Courier delays

  • Public holidays

  • Remote delivery locations

  • Unexpected operational issues

Customers are required to provide accurate shipping information. BeautyHeaven.com will not be responsible for delays or losses resulting from incorrect addresses or contact details.

Risk of product ownership passes to the customer upon successful delivery.

7. Return, Refund & Replacement Policy

BeautyHeaven.com values customer satisfaction and strives to provide quality products. Customers may request returns or replacements under eligible conditions such as:

  • Damaged products

  • Wrong item received

  • Expired products

  • Missing items

To request a return or replacement:

  • Customers must contact us within the specified return period after delivery.

  • Clear images or videos of the issue may be required.

  • Products must remain unused and in original packaging whenever applicable.

Refunds are processed only after inspection and approval. Certain products such as opened cosmetics, personal hygiene items, or used products may not be eligible for return due to health and safety reasons.

Shipping charges, if applicable, may be non-refundable.

8. User Accounts

Users may create accounts on BeautyHeaven.com for a better shopping experience. You are responsible for:

  • Maintaining confidentiality of your account credentials

  • Restricting access to your device

  • All activities conducted under your account

BeautyHeaven.com shall not be liable for any unauthorized access to your account caused by your negligence.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or suspicious activities.

9. Intellectual Property Rights

All content available on BeautyHeaven.com, including but not limited to:

  • Logos

  • Product images

  • Website design

  • Graphics

  • Text content

  • Product descriptions

  • Videos

  • Branding materials

are the intellectual property of BeautyHeaven.com and protected under applicable copyright and trademark laws.

Users may not:

  • Copy website content

  • Reproduce product images

  • Modify website materials

  • Use branding elements without written permission

Unauthorized use may result in legal action.

10. Prohibited Activities

While using BeautyHeaven.com, users agree not to:

  • Violate any laws or regulations

  • Use false information

  • Attempt unauthorized access to systems

  • Spread viruses or malicious code

  • Abuse discounts or promotional offers

  • Interfere with website functionality

  • Use the website for fraudulent purposes

BeautyHeaven.com reserves the right to take legal or technical action against violations.

11. Third-Party Links

Our website may contain links to third-party websites or services for customer convenience. BeautyHeaven.com does not control or endorse these websites and shall not be responsible for:

  • Third-party content

  • External policies

  • Security practices

  • Damages arising from third-party services

Users access third-party websites at their own risk.

12. Limitation of Liability

BeautyHeaven.com shall not be held liable for:

  • Indirect or incidental damages

  • Loss of profits

  • Loss of data

  • Delays in service

  • Delivery interruptions

  • Product misuse

  • Allergic reactions due to undisclosed sensitivities

Customers are advised to read product labels, ingredient lists, and usage instructions carefully before using any beauty or personal care products.

Our maximum liability shall not exceed the purchase value of the product ordered.

13. Disclaimer

All products and services on BeautyHeaven.com are provided on an “as is” and “as available” basis without warranties of any kind.

We do not guarantee:

  • Continuous website availability

  • Error-free functionality

  • Complete accuracy of information

  • Guaranteed product results

Beauty and skincare results may vary from person to person depending on skin type, lifestyle, allergies, and individual conditions.

Customers are encouraged to perform patch tests before using cosmetic or skincare products.

14. Privacy Policy

Your use of BeautyHeaven.com is also governed by our Privacy Policy. By using our website, you consent to the collection and use of your information in accordance with our privacy practices.

We are committed to protecting customer information and maintaining secure online transactions.

15. Promotional Offers & Discounts

BeautyHeaven.com may occasionally provide:

  • Coupon codes

  • Festival offers

  • Promotional discounts

  • Free shipping offers

  • Referral rewards

These offers:

  • Are valid for limited periods

  • Cannot always be combined

  • May be withdrawn without notice

  • Are subject to specific terms

Any misuse of promotional activities may lead to order cancellation or account suspension.

16. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of BeautyHeaven.com shall fall under the jurisdiction of the courts located in West Bengal, India.

17. Changes to Terms & Conditions

BeautyHeaven.com reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice.

Customers are encouraged to review this page periodically to stay informed about any changes.

Continued use of the website after modifications indicates acceptance of the updated terms.

18. Contact Information

If you have any questions regarding these Terms & Conditions, you may contact us using the details below:

BeautyHeaven.com
Beauty, Cosmetic & Personal Care

Address:
Kalika Khali, PO: Mathchandipur,
District: Purba Medinipur,
West Bengal – 721659, India

Phone: 9091555637
GST Number: 19BQVPK1023K1ZH

Thank you for visiting BeautyHeaven.com and shopping with us.