Terms of service

Effective Date: May 09, 2026

Welcome to BeautyHeaven.com. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, content, and features. By using our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

If you do not agree with any part of these Terms, you should not use this website.

1. Introduction

BeautyHeaven.com is an online Beauty, Cosmetic & Personal Care store offering skincare products, cosmetics, beauty accessories, wellness items, and related products to customers across India.

The terms “Company,” “we,” “our,” and “us” refer to BeautyHeaven.com, while “user,” “customer,” “you,” and “your” refer to any person accessing or using our website.

2. Business Information

Business Name: BeautyHeaven.com
Category: Beauty, Cosmetic & Personal Care
GST Number: 19BQVPK1023K1ZH

Registered Address:
Kalika Khali
P.O.: Mathchandipur
District: Purba Medinipur
State: West Bengal
Pin Code: 721659
India

Phone Number: 9091555637

3. Eligibility to Use

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.

  • You are legally capable of entering into binding contracts under applicable Indian laws.

  • All information provided by you is accurate, current, and complete.

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe any information provided is false or misleading.

4. Acceptance of Terms

By visiting, browsing, or purchasing from BeautyHeaven.com, you agree to:

  • Follow these Terms and Conditions.

  • Comply with all applicable laws and regulations.

  • Use the website only for lawful purposes.

Your continued use of the website indicates your acceptance of any modifications or updates made to these Terms.

5. Products and Services

BeautyHeaven.com offers beauty, cosmetic, skincare, and personal care products. We strive to ensure all product descriptions, images, prices, and specifications are accurate. However:

  • Product colors may appear slightly different due to screen settings.

  • Packaging may vary from images shown.

  • Availability of products may change without notice.

  • We reserve the right to discontinue any product at any time.

We do not guarantee that product descriptions or other content on the website are completely error-free.

6. Pricing Policy

All prices listed on the website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

We reserve the right to:

  • Change product prices without prior notice.

  • Modify or discontinue offers and discounts at any time.

  • Cancel orders arising from pricing or technical errors.

In case of a pricing mistake, we may contact you for confirmation before processing the order or cancel the order and issue a refund if payment has already been made.

7. Orders and Payments

When placing an order on BeautyHeaven.com, you agree that:

  • All information provided is correct and valid.

  • You are authorized to use the payment method provided.

  • Orders are subject to acceptance and availability.

We may refuse or cancel orders for reasons including but not limited to:

  • Product unavailability

  • Payment issues

  • Suspicious or fraudulent activity

  • Incorrect customer information

Accepted payment methods may include:

  • UPI

  • Debit Cards

  • Credit Cards

  • Net Banking

  • Wallet Payments

  • Cash on Delivery (if available)

BeautyHeaven.com uses secure third-party payment gateways for transaction processing.

8. Shipping and Delivery

We aim to process and dispatch orders promptly. Delivery timelines may vary depending on location, courier availability, and external factors.

Customers agree that:

  • Delivery dates are estimated and not guaranteed.

  • Delays caused by logistics partners, weather conditions, or unforeseen events are beyond our control.

  • Customers must provide accurate shipping details.

If a package is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply.

9. Return, Refund, and Cancellation

Customers may request returns or refunds according to our Return & Refund Policy.

General conditions include:

  • Products must be unused and in original packaging.

  • Return requests should be made within the specified return period.

  • Certain items may be non-returnable for hygiene or safety reasons.

Refunds are processed after product inspection and approval. Processing time may vary depending on the payment provider or bank.

BeautyHeaven.com reserves the right to reject returns that do not meet eligibility criteria.

10. User Accounts

You may create an account to access certain website features. You are responsible for:

  • Maintaining account confidentiality

  • Protecting your password

  • Restricting unauthorized access to your account

You agree to notify us immediately if you suspect unauthorized use of your account.

BeautyHeaven.com is not liable for losses caused by unauthorized account access due to customer negligence.

11. Intellectual Property Rights

All content available on BeautyHeaven.com, including:

  • Logos

  • Graphics

  • Product images

  • Text

  • Website design

  • Icons

  • Videos

  • Branding materials

are the intellectual property of BeautyHeaven.com or its licensors and are protected under applicable copyright, trademark, and intellectual property laws.

You may not:

  • Copy or reproduce content

  • Distribute website materials

  • Use branding without written permission

  • Modify or exploit website content commercially

Unauthorized use may result in legal action.

12. Prohibited Activities

Users are strictly prohibited from:

  • Using the website for unlawful activities

  • Uploading malicious software or harmful code

  • Attempting unauthorized access to systems

  • Violating intellectual property rights

  • Providing false or misleading information

  • Interfering with website functionality

  • Engaging in fraudulent transactions

Violation of these rules may result in account suspension, order cancellation, or legal action.

13. Third-Party Services

BeautyHeaven.com may contain links or integrations with third-party websites, payment gateways, social media platforms, or service providers.

We are not responsible for:

  • Third-party content

  • Privacy practices

  • Service interruptions

  • Product quality from external sellers

  • Third-party website policies

Users access third-party services at their own risk.

14. Disclaimer of Warranties

BeautyHeaven.com provides services on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will always be uninterrupted

  • The website will be error-free

  • Products will meet every customer expectation

  • Technical issues will never occur

BeautyHeaven.com disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.

Customers are advised to perform patch tests before using skincare or cosmetic products.

15. Limitation of Liability

To the maximum extent permitted by law, BeautyHeaven.com shall not be liable for:

  • Indirect damages

  • Incidental losses

  • Loss of profits

  • Data loss

  • Business interruption

  • Delayed deliveries

  • Allergic reactions due to misuse of products

Our total liability shall not exceed the amount paid by the customer for the product purchased.

16. Indemnification

You agree to indemnify and hold harmless BeautyHeaven.com, its owners, employees, affiliates, and partners from any claims, damages, liabilities, or expenses arising from:

  • Violation of these Terms

  • Misuse of the website

  • Fraudulent activity

  • Infringement of rights of third parties

17. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect customer information.

By using BeautyHeaven.com, you consent to our data collection and usage practices as described in the Privacy Policy.

18. Force Majeure

BeautyHeaven.com shall not be held responsible for delays or failure to perform obligations caused by circumstances beyond reasonable control, including:

  • Natural disasters

  • Floods

  • Government restrictions

  • Internet outages

  • Pandemic situations

  • Labor strikes

  • Transportation disruptions

19. Termination of Access

We reserve the right to suspend or terminate user access without prior notice if:

  • Terms are violated

  • Fraudulent activity is suspected

  • Website misuse occurs

  • Legal compliance requires such action

Termination may result in cancellation of pending orders or restriction of future access.

20. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted under the laws of India.

Any disputes arising from the use of BeautyHeaven.com shall fall under the jurisdiction of courts located in West Bengal, India.

21. Changes to Terms

BeautyHeaven.com reserves the right to modify, update, or revise these Terms at any time without prior notice.

Customers are encouraged to review this page periodically for updates. Continued use of the website after changes indicates acceptance of revised Terms.

22. Contact Information

For questions, concerns, or legal inquiries regarding these Terms of Service, customers may contact:

BeautyHeaven.com
Kalika Khali, P.O.: Mathchandipur
District: Purba Medinipur
West Bengal – 721659
India

Phone: 9091555637
GST No: 19BQVPK1023K1ZH

Thank you for choosing BeautyHeaven.com.