Shipping policy

Welcome to BeautyHeaven.com. We are committed to providing a smooth, transparent, and reliable shopping experience for all our customers across India. This Shipping Policy outlines all important information related to order processing, shipping timelines, delivery procedures, shipping charges, tracking, delays, damaged shipments, and customer support.

By placing an order with BeautyHeaven.com, you agree to the terms mentioned in this Shipping Policy.

1. Company Information

Business Name: BeautyHeaven.com
Category: Beauty, Cosmetic & Personal Care

Registered Address:
Kalika Khali
P.O.: Mathchandipur
District: Purba Medinipur
State: West Bengal
Pin Code: 721659
India

Phone Number: 9091555637
GST Number: 19BQVPK1023K1ZH

2. Shipping Coverage

BeautyHeaven.com currently delivers products across most locations within India. We work with trusted courier and logistics partners to ensure safe and timely delivery of all orders.

However, delivery services may not be available in certain remote, restricted, or non-serviceable locations. In such cases, customers will be informed after placing the order, and if delivery is not possible, the order may be cancelled with a full refund.

We continuously expand our delivery network to serve more customers nationwide.

3. Order Processing Time

All orders placed on BeautyHeaven.com are processed within 1 to 3 business days after successful order confirmation and payment verification.

Orders are processed only on business days, excluding:

  • Sundays

  • National holidays

  • Public holidays

  • Unexpected operational closure days

Orders placed after business hours, on weekends, or on holidays will be processed on the next working day.

During high-demand periods such as festivals, sales, promotional events, or new product launches, processing times may be slightly longer than usual.

4. Estimated Delivery Time

Estimated delivery timelines depend on the customer’s location, courier availability, weather conditions, and other logistical factors.

Standard Delivery Timelines:

Location Type Estimated Delivery Time
Metro Cities 3–6 Business Days
Tier 2 Cities 4–8 Business Days
Rural Areas 5–10 Business Days

Please note that delivery timelines are estimates and not guaranteed delivery commitments.

Unexpected circumstances such as:

  • Weather disruptions

  • Natural disasters

  • Political unrest

  • Transport strikes

  • Government restrictions

  • Courier operational delays

may affect delivery schedules.

5. Shipping Charges

Shipping charges are calculated based on several factors, including:

  • Product weight

  • Package dimensions

  • Delivery location

  • Order value

  • Promotional offers

Shipping charges, if applicable, will be clearly displayed during the checkout process before payment confirmation.

Free Shipping Offers

BeautyHeaven.com may offer free shipping on selected products, categories, or minimum order values during promotional campaigns.

Such offers may be modified or withdrawn without prior notice.

6. Cash on Delivery (COD)

Cash on Delivery (COD) service may be available for selected pin codes and eligible orders.

COD availability depends on:

  • Delivery location

  • Courier partner coverage

  • Order value

  • Product category

Additional COD handling charges may apply in certain cases.

Customers choosing COD are requested to provide accurate contact information and ensure availability at the delivery address during delivery attempts.

Repeated order refusals may result in restrictions on future COD orders.

7. Order Tracking

Once an order is shipped, customers will receive shipping confirmation through:

  • SMS

  • Email

  • WhatsApp (if applicable)

Tracking details may include:

  • Courier partner name

  • Tracking ID/AWB number

  • Shipment tracking link

Customers can track their shipments directly through the courier partner’s website using the provided tracking number.

Tracking information may take up to 24 hours to become active after shipment dispatch.

8. Delivery Attempts

Our courier partners generally make multiple delivery attempts before marking a shipment as undelivered.

If the customer is unavailable during delivery:

  • The courier may attempt re-delivery

  • The customer may receive a call from the courier agent

  • Delivery may be rescheduled depending on courier policies

Customers are requested to provide complete and accurate delivery information to avoid delays or failed deliveries.

9. Incorrect Shipping Address

Customers are solely responsible for providing correct shipping details during checkout.

This includes:

  • Full name

  • Address

  • Landmark

  • Pin code

  • Mobile number

BeautyHeaven.com will not be responsible for delivery failures, delays, or losses caused due to incorrect or incomplete address information provided by the customer.

If an incorrect address is detected before shipment dispatch, customers should immediately contact our support team for corrections.

Address modifications may not be possible once the order has been shipped.

10. Delayed Deliveries

Although we strive to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

Possible causes include:

  • High order volumes

  • Courier delays

  • Weather conditions

  • Public holidays

  • Remote area restrictions

  • Transportation disruptions

  • Government regulations

In such situations, we request customers to remain patient while our team coordinates with courier partners to resolve the issue.

No compensation shall be provided for delays caused by external logistical factors.

11. Damaged Packages

Customers are advised to inspect the package carefully at the time of delivery.

If the package appears:

  • Damaged

  • Opened

  • Tampered

  • Leaking

customers should either:

  • Refuse delivery, or

  • Record proper photos/videos immediately

and contact our support team within 24 hours of delivery.

Claims submitted after the specified period may not be accepted.

Proper unboxing videos and images may be required for verification purposes.

12. Missing Items in Shipment

If any item is missing from the delivered order, customers must notify us within 48 hours of delivery.

Please include:

  • Order number

  • Product details

  • Package images

  • Unboxing video (if available)

Our support team will investigate the issue and provide appropriate assistance after verification.

13. Multiple Shipments

In some cases, orders containing multiple products may be shipped separately depending on:

  • Product availability

  • Warehouse location

  • Packaging requirements

Customers may receive separate tracking numbers for different shipments.

No additional shipping charges will be applied for split shipments unless clearly stated.

14. Non-Deliverable Orders

Orders may be marked as non-deliverable due to:

  • Incorrect address

  • Customer unavailable

  • Refusal to accept delivery

  • Repeated failed delivery attempts

  • Restricted locations

Such orders may be returned to our facility.

Refunds for prepaid orders will be processed after deducting applicable shipping and handling charges, if applicable.

15. International Shipping

Currently, BeautyHeaven.com primarily serves customers within India.

International shipping may not be available at this time unless specifically mentioned on the website.

Future updates regarding international delivery services may be announced on our website.

16. High-Value Orders

For high-value purchases, customers may be required to:

  • Provide identity verification

  • Confirm phone numbers

  • Verify delivery details

This helps ensure transaction security and prevent fraudulent activities.

17. Shipping Restrictions

Certain products may have shipping limitations due to:

  • Legal regulations

  • Courier restrictions

  • Hazardous material guidelines

  • Regional delivery limitations

In such situations, customers will be informed before shipment processing whenever possible.

18. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information

  • Monitoring shipment tracking updates

  • Being available during delivery attempts

  • Inspecting products upon delivery

  • Reporting issues within the specified timeframe

Failure to comply with these responsibilities may affect eligibility for claims or support.

19. Force Majeure

BeautyHeaven.com shall not be held liable for delays or delivery failures caused by events beyond reasonable control, including but not limited to:

  • Floods

  • Cyclones

  • Earthquakes

  • Pandemics

  • Government restrictions

  • Transport disruptions

  • Internet outages

  • War or civil disturbances

Operations will resume as soon as conditions permit.

20. Changes to Shipping Policy

BeautyHeaven.com reserves the right to update, modify, or change this Shipping Policy at any time without prior notice.

Customers are encouraged to review this page periodically for the latest updates.

Continued use of the website after policy updates constitutes acceptance of the revised policy.

21. Contact Us

For shipping-related questions, support requests, or delivery assistance, please contact:

BeautyHeaven.com Support Team

Phone: 9091555637

Address:
Kalika Khali
P.O.: Mathchandipur
District: Purba Medinipur
West Bengal – 721659
India

We aim to respond to customer queries as quickly as possible and provide the best possible shopping experience.