Refund policy

Effective Date: May 09, 2026

Welcome to BeautyHeaven.com. We value our customers and strive to provide the best shopping experience for beauty, cosmetic, and personal care products. This Return & Refund Policy explains the terms and conditions related to returns, refunds, replacements, cancellations, and exchanges for products purchased from our website.

By placing an order on BeautyHeaven.com, you agree to the terms outlined in this policy.

1. Business Information

Business Name: BeautyHeaven.com
Category: Beauty, Cosmetic & Personal Care
GST Number: 19BQVPK1023K1ZH

Registered Address:
Kalika Khali
PO: Mathchandipur
District: Purba Medinipur
West Bengal – 721659
India

Phone Number: 9091555637

2. Our Return Policy

At BeautyHeaven.com, customer satisfaction is important to us. We carefully inspect all products before shipping. However, if you receive a damaged, defective, wrong, or expired item, you may request a return or replacement according to the conditions mentioned below.

Due to the personal nature of beauty and cosmetic products, certain items may not be eligible for return for hygiene and safety reasons.

3. Eligible Reasons for Return

You may request a return or replacement if:

  • You received a wrong product

  • The product was damaged during delivery

  • The item is defective or not functioning properly

  • The product is expired

  • You received an incomplete order

  • The product is significantly different from the description shown on the website

To process your request quickly, customers must provide proper evidence such as:

  • Clear photos of the product

  • Images of packaging and shipping label

  • Unboxing video (preferred for damaged or missing items)

4. Non-Returnable Products

For hygiene, safety, and quality assurance reasons, the following products are generally non-returnable:

  • Opened skincare products

  • Used cosmetic items

  • Opened beauty creams or lotions

  • Personal care products after seal removal

  • Fragrances and perfumes once opened

  • Products damaged due to misuse

  • Items without original packaging

  • Products purchased during clearance or special sale offers

  • Gift cards or promotional items

Beauty and personal care products are sensitive in nature. Therefore, once a product has been opened, used, or tampered with, it cannot be resold or reused.

5. Return Request Timeframe

Customers must raise a return request within:

  • 48 hours of delivery for damaged, wrong, or missing items

  • 24 hours for expired or leaked products

Requests submitted after the allowed timeframe may not be accepted.

We recommend customers inspect all items immediately after delivery.

6. Conditions for Accepting Returns

To qualify for a return, the following conditions must be met:

  • Product must be unused and in original condition

  • Product should be returned with original packaging

  • All tags, labels, seals, and accessories must be intact

  • Invoice or proof of purchase should be available

  • Product should not show signs of usage or tampering

If the returned item does not meet our inspection standards, the return request may be rejected.

7. Replacement Policy

We offer replacements in the following situations:

  • Damaged product received

  • Defective product received

  • Wrong item delivered

  • Missing items in package

Replacement products are subject to stock availability. If the same product is unavailable, customers may receive:

  • Store credit

  • Alternative product

  • Refund (if applicable)

8. Refund Policy

Once the returned product is received and inspected by our team, we will notify the customer regarding approval or rejection of the refund.

Approved refunds are generally processed within 5–10 business days.

Refunds may be issued through:

  • Original payment method

  • Bank transfer

  • Store credit or wallet balance

The processing time may vary depending on banks, payment gateways, or financial institutions.

9. Cancellation Policy

Customers may cancel an order before it has been shipped.

Once the order is shipped, cancellation requests cannot be accepted. In such cases, customers must follow the return process after receiving the product.

To request order cancellation, contact our support team as soon as possible using the contact details provided below.

10. Exchange Policy

Currently, BeautyHeaven.com may allow exchanges only for:

  • Wrong products

  • Damaged items

  • Defective products

We do not guarantee exchanges for customer preference changes such as:

  • Change of mind

  • Dislike of fragrance or texture

  • Incorrect product selection by customer

Customers are encouraged to read product descriptions carefully before placing an order.

11. Return Shipping Charges

If the return is due to an error from our side, such as:

  • Wrong item sent

  • Damaged product

  • Defective item

then return shipping charges may be borne by us.

However, if the customer requests return due to personal preference or incorrect order placement, shipping costs may not be refundable.

12. Failed Delivery & Incorrect Address

Customers must provide accurate shipping details while placing orders.

If an order is undelivered due to:

  • Incorrect address

  • Wrong phone number

  • Customer unavailable during delivery

then re-shipping charges may apply.

Repeated failed delivery attempts may result in cancellation of the order without shipping fee refund.

13. Product Quality Disclaimer

Beauty and skincare results may vary from person to person depending on:

  • Skin type

  • Hair type

  • Allergies

  • Lifestyle

  • Product usage methods

BeautyHeaven.com does not guarantee identical results for every customer.

Customers are advised to:

  • Read ingredient lists carefully

  • Conduct patch tests before use

  • Consult professionals if necessary

We are not responsible for allergic reactions caused by ingredients already disclosed on product labels.

14. Damaged Parcel Guidelines

If the outer package appears damaged during delivery:

  • Customers should record an unboxing video

  • Take clear photos immediately

  • Avoid using the product

  • Contact support within the allowed timeframe

Without proper evidence, return or refund claims may be difficult to process.

15. Fraud Prevention

To maintain fair business practices, BeautyHeaven.com reserves the right to reject returns or refunds in cases involving:

  • Suspicious activities

  • Excessive return requests

  • Used or tampered products

  • Fake claims

  • Missing original packaging

Customers engaging in fraudulent activities may be restricted from future purchases.

16. Refund Processing Delays

Sometimes refunds may take additional time due to:

  • Bank processing delays

  • Payment gateway verification

  • Public holidays

  • Technical issues

If customers do not receive refunds within the expected period, they should contact their bank first and then reach out to our support team.

17. Contact Us

For any return, refund, cancellation, or exchange-related queries, customers may contact us using the details below:

Website: BeautyHeaven.com

Phone: 9091555637

Business Address:
Kalika Khali
PO: Mathchandipur
District: Purba Medinipur
West Bengal – 721659
India

18. Policy Updates

BeautyHeaven.com reserves the right to update, modify, or change this Return & Refund Policy at any time without prior notice.

Customers are encouraged to review this page periodically to stay informed about our latest policies and procedures.

19. Customer Agreement

By using BeautyHeaven.com and placing an order, customers acknowledge that they have read, understood, and agreed to this Return & Refund Policy.

We appreciate your trust in our brand and thank you for shopping with us.